I had a trial subscription to their music download service. Later, I decided to cancel.
The AOL website said you had to send an email to cancel. Once you do this, you get a return email with a phone number you must call. When you call the number and go through their phone-hell, eventually you get an outsourced person in Asia.
They asked for my account name and my company name. I gave it to them and told him to cancel, but he wouldn't. Why? It was a company account and my *personal* name didn't appear on the account.
I asked to speak to a supervisor. Then, they told me, "supervisors don't have to take calls."
Eventually, I had to go to the AOL website and edit my company information and put my personal information there. This was the only way he would cancel the account.
It's 2006. These days, if anyone else tried to make it so difficult to cancel a membership to their website, we'd have the FTC on us, in a flash.
